Email...worst form of communication?
Recently, I've been asserting to co-workers that email is the worst form of communication. The primary reason...you are assuming that by sending the email, the recipient(s) are reading it. When you receive 100+ emails a day, this is most likely a bad assumption.
A grass roots movement has begun in the development group at my company that I'm finding makes email a pretty good form of communication. The answer is quite simple. When composing an email start with a list of users for FYA (for your action) and FYI (for your information). Thus, people that you expect to respond would show up in the FYA list and others that you are including for their information, simply put their name in the FYI list. It's amazing...out of 50 emails, I'll typically only need to respond to one. This simple trick makes it a lot easier to read through the emails to identify the ones you care about...the net result, quicker response times on my part.
A grass roots movement has begun in the development group at my company that I'm finding makes email a pretty good form of communication. The answer is quite simple. When composing an email start with a list of users for FYA (for your action) and FYI (for your information). Thus, people that you expect to respond would show up in the FYA list and others that you are including for their information, simply put their name in the FYI list. It's amazing...out of 50 emails, I'll typically only need to respond to one. This simple trick makes it a lot easier to read through the emails to identify the ones you care about...the net result, quicker response times on my part.

2 Comments:
At March 10, 2007 9:55 PM ,
antinonanonymous said...
Thats a great trend, but I thought that was the purpose of To and CC. You can also make rules based on your email addy in To or CC, unlike FYI and FYA.
At March 13, 2007 11:28 PM ,
K3bert said...
I think you would be suprised how the To and Cc are missused...so, too many times, the sender will just put a list together of "To" recipients, but not specify who has an action items.
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