Praise to Time Capsule

Last week, I dropped my MacBook in our living room. The net result? A failed hard drive. After a quick trip to Best Buy, I picked up a new drive and later that night had it plugged in.

I suspect why you would find that so amazing...well, it's not. The amazing part is my Super Drive worked with the original Tiger install disks but not Leopard. What the? Dropped in a The Matrix, and it worked. Now I'm really perplexed. I've heard so many good things about Apple support, so I give them a call. After a few troubleshooting steps, still could not resolve the issue and they created an appointment for me at my local Apple store, for the same day none-the-less!

I promptly arrive for my 5:45pm appointment and after some additional troubleshooting, the customer service rep declared something was wrong with my Super Drive. He gave me 2 options for getting it fixed, and needless to say both were the 1/4 the original price of the laptop. A third option he offered was to not fix it and pick up an external drive (this is what I'll do, seeing how that will only set me back about $125). The tech then offered to install Leopard for me from an external drive, which I did.

Thirty minutes later, I walked out with Leopard installed. But, what's so cool, while it was installing, we were chatting and came up with the hypothesis that the issue with my Super Drive was that it could no longer read dual layer DVDs. After all, I was able to install Tiger (single layer DVD) and not Leopard (dual layer DVD). Either way, I was very satisfied.

Now for the cool part. Thanks to my Time Capsule and Time Machine, I only lost 3 days of work, which I really didn't loose as I hadn't done any work in the three days.

So, kudos to Time Capsule + Time Machine, there is another satisfied Apple customer in me.